Shipping Policy:

  1. Delivery Options: Vencae offers two shipping methods:

    • Free Standard Shipping: Orders will be shipped from China. Delivery time may vary and typically takes 2-3 weeks for international shipping.
    • Paid Fast Shipping: Customers can opt for expedited shipping at $6.99. Orders are prioritized for faster delivery and may ship from China or occasionally from Norway. Delivery time for this option is typically 5-7 business days.
  2. Shipping Locations: We ship internationally to most locations. Please note that shipping times may vary depending on the destination.

  3. Order Processing: Orders are processed within 1-3 business days from the date of purchase. Customers will receive a confirmation email with tracking details once the order is dispatched.

Return Policy:

  1. Return Period: Vencae offers a 30-day return window from the date of delivery.

  2. Eligibility for Return: Items must be unused, unwashed, and in their original condition with tags attached to qualify for a return.

  3. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or if the item received is faulty or damaged.

  4. Initiating a Return: Customers can initiate a return by contacting us through:

  5. Refund Process: Refunds will be issued once the returned items are received and inspected. Please allow 5-7 business days for the refund to reflect in your account.