Return and Refund Policy

Thank you for shopping with Vencae. We strive to provide you with high-quality products and exceptional customer service. Please read our Return and Refund Policy carefully to understand the terms and conditions regarding returns, exchanges, and refunds.

All Sales Are Final: At Vencae, all sales are final. This means that once an order is placed and payment is processed, we are unable to accept returns or exchanges for a change of mind or sizing issues. We strongly encourage you to review the product details, size charts, and any other relevant information before making a purchase. However, we are committed to resolving any issues that may arise due to incorrect or lost orders.

Incorrect or Lost Orders: In the unlikely event that you receive an incorrect order or your package is lost during transit, we apologize for the inconvenience caused and will gladly provide a refund. Please follow the steps below:

  1. Contact our Customer Support:
  • Send an email to within 7 days from the delivery date.
  • Provide your order number, a clear description of the issue, and any supporting evidence such as photographs if applicable.
  1. Assessment of the Issue:
  • Our customer support team will review your case promptly and assess the situation.
  • If the error or loss is confirmed, we will provide instructions on how to proceed with the refund.
  1. Refund Process:
  • If a refund is approved, we will initiate the refund process within 5 business days of the assessment.
  • The refund will be issued to the original payment method used during the purchase.

Please Note:

  • We reserve the right to request additional information or evidence to validate the claim.
  • Refunds will only be issued for the specific items affected by the incorrect order or loss.
  • Shipping costs are non-refundable unless the error was caused by our mistake.


  • Our return and refund policy does not cover damages or issues caused by misuse, alteration, or improper care of the product.
  • We are not responsible for incorrect sizing or personal preference.

We highly recommend that you retain proof of shipment and consider using a trackable shipping service when returning any items to us.

Changes to the Policy: Vencae reserves the right to modify or update this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically.

If you have any questions or require further assistance regarding our Return and Refund Policy, please don't hesitate to contact our customer support team at

Thank you for choosing Vencae. We appreciate your understanding and support.

Sincerely, Vencae